By submitting this form, you agree to the following:
1. Booking & Confirmation
- Your booking is confirmed only once we receive the required deposit of $100
- The balance must be paid in full no later than 7 days before the event date.
- Provisional bookings without payment may be released if not confirmed in time.
2. Cancellations & Refunds
- Cancellations made 7 days or more before the event will receive a refund (minus the deposit).
- Cancellations made with less notice may forfeit all payments.
- Where possible, we will try to reschedule your party to a new date.
3. Changes to Booking
- Changes to date, time, or package are subject to availability.
- Additional guests may incur extra charges.
- Final guest numbers must be confirmed 7 days before your party.
4. Guest Numbers & Supervision
- All children must be supervised by a responsible adult at all times.
- Any and all damage to equipment or merchandise will be charged to the booking party.
- The maximum group size for your package will be advised at booking.
- Please arrive on time — late arrivals may result in reduced experience time.
5. Venue Rules
- No outside food or drink is allowed.
- Please follow staff instructions for everyone’s safety.
- Any damage to property caused by your group may be charged to the booking party.
6. External entertainers and service providers
- External entertainers, performers or service providers (including face painters, balloon artists, photographers and similar providers) are not permitted at birthday parties unless approved in writing by Hologram Zoo Melbourne prior to booking
7. Liability & Safety
- Hologram Zoo takes all reasonable steps to ensure a safe environment.
- Guests participate at their own risk; we are not liable for injury, loss, or damage except where required by law.
- Emergency procedures must be followed at all times.
8. Photography & Media
- You are welcome to take personal photos and videos unless otherwise advised.
- With your consent, Hologram Zoo may take photos for promotional use.
9. Privacy
- Personal details are collected only for managing your booking and event.
- Your information is handled in accordance with our Privacy Policy.
10. Force Majeure
- If your party cannot proceed due to circumstances beyond our control (e.g., power outage, extreme weather, government restrictions), we will offer to reschedule or provide a credit.