Frequently Asked Questions (FAQS)

Hologram Zoo Melbourne is a one-of-a-kind immersive experience where animals and environments are brought to life using cutting-edge holographic laser light technology. You’ll explore lifelike animal enclosures, a 20m hologram tunnel, and even a sky tunnel where creatures walk overhead. It’s unlike anything you’ve seen before!

Most loved by children aged 5 to 12, but enjoyable for all ages 4 and up. Children under 4 are free with a paying adult, they often struggle with the glasses however they can come along and all our glasses have bands to keep them on heads and not on the floor!

Your Hologram Zoo adventure includes:

1. A short 5-minute intro presentation in our Hologram Theatre
2. Picking up your special glasses from the counter
3. Five immersive laps through our main zoo experience, featuring stunning holographic scenes and animal encounters
4. Optional second round: Take another five laps through an optional secondary experience.
5. Choose your next adventure:
   • Relax and refuel in our café with food and drinks
   • Or head straight to the Photo Studio for some silly, fun green-screen snaps to take home!

It’s your day — explore at your own pace and enjoy every moment!

Yes!

"We Care"/Carer cards are admitted at the concession rate, and Companion Card holders are admitted free.

Each ticket includes:

• One (1) 45–60 minute Hologram Show
• A fun Green Screen Photo/Video Booth experience
• A free Projectogram souvenir to take home
• Unlimited access to our cafe and merchandise areas to relax before and after your experience.

We get asked this a lot — and it’s a fair question!

While traditional 3D (like in cinemas) shows a flat image that gives the illusion of depth, our experience is different thanks to motion tracking technology.

Here’s why it goes beyond standard 3D:

• 🧠 Your position changes the image: Unlike regular 3D, where the scene looks the same no matter where you sit, our system tracks your location in the room. As you move, the holographic animals and environments shift in perspective — just like real objects do in the real world.
• 👀 Everyone sees the same thing at the same time: Because of the tracking and special glasses, all guests in the room see the same interaction from their own perspective. This creates a shared, lifelike holographic experience that you can enjoy together — not isolated behind a headset.
• 🦘 Objects appear to occupy real space: The animals appear to exist in the room with you. You’ll instinctively duck, reach out, or step aside — something that doesn’t happen with flat-screen 3D.

So while it may not be a “true volumetric hologram” like those in science fiction, it is a real-time, room-scale holographic illusion — more immersive, more interactive, and more physical than traditional 3D.

That’s why we call it a Hologram Zoo — and why people come back again and again.

Yes. You’ll receive lightweight, specially designed 3D glasses that work with our patented holographic system. These are comfortable for most guests and essential to seeing the holograms properly.

Yes! Our hologram glasses are designed to fit over most prescription eyewear. If you wear contacts, we suggest using them for the best comfort.

We do our best to accommodate sensory sensitivities:

• Glasses use active-shutter technology (mild flicker)
• Visual effects include motion, brightness changes, and occasional flashing (no strobe lights)
• Visitors are welcome to step out for a break if needed — staff can pause your session

We recommend a short trial for sensitive individuals or consultation with a healthcare provider beforehand.

Yes! Our entire facility is wheelchair accessible, with:

• Nearby disabled parking
• Ramp access
• Accessible restrooms

Yes. We do not use strobe lighting, and our holograms are created with non-invasive projection. If you have epilepsy or related concerns, we still recommend checking with your medical provider.

There is no violence or distressing content. While some younger children may find the lifelike animals exciting or surprising and there are some “jump scares”, most find it fun and memorable!

Your main show will last 45–60 minutes depending on group size and flow. Green screen videos take an additional 3–5 minutes. You’re also welcome to stay in our cafe and merchandise areas afterwards.

No. Children under 4 are free with an adult ticket. They may or may not wear the glasses.

No! These experiences are included in your ticket at no extra cost. You’ll receive a take-home Projectogram, and your green screen video can be downloaded afterwards.

Yes — and we encourage it! Capture the moment, take selfies, or pose with our animal statues and themed displays. Just remember the holograms work best while wearing your special glasses.

Yes. Our gift shop offers a fun range of animal-themed merchandise, clothing, hologram stickers, dino dig eggs, and plush toys.

24 Charter Street, Ringwood VIC 3134
(Next to Bunning's Trade Entry)

📞 Phone: (03) 8736 1312
📧 Email: info@hologramzoo.melbourne

Yes — lots of onsite parking, including designated disabled parking. Parking is free for all Hologram Zoo guests.

Not necessarily. Each session may include up to 14 guests to keep the experience comfortable. Private group bookings may be available — contact us if you’re interested.

You can book out a session for your private access - this is available on the booking page.

Absolutely! We love celebrating birthdays. Birthday packages include:

• Discounted group entry
• A private celebration area
• Optional catering or snack packs
• A free gift for the birthday child

Reach out to us to plan your next birthday adventure!

Yes — we offer tailored experiences for school excursions with discounted group rates, curriculum-linked activities, and a dedicated booking coordinator to help make your trip smooth and exciting. Contact us for school booking info and teacher packs.

Yes! Contact us and we can tailor a package to suit any groups. We welcome:

• Family groups
• OSHC groups
• Elderly groups
• Excursions
• Corporate bookings
• Special needs groups
• Community organisations